How can Electricity Maine offer me competitive rates?
Maine deregulated its energy market in 1999, allowing companies like Electricity Maine to buy power in the wholesale electricity market. Each year, the Maine Public Utilities Commission (PUC) holds a bid to determine who will provide the Standard Offer supply rate in the CMP and BHEC territories. Electricity Maine offers alternatives to the Standard Offer through our competitive rates for the power supply portion of your electricity bill.
How long before I see Electricity Maine on by utility bill?
After completing your enrollment with Electricity Maine, service commencement may vary depending on your utility’s enrollment requirements and your specific meter reading schedule. The good news is because you pay for your power after it has been used, you will be experiencing our competitive rate even before you see “Electricity Maine” on your bill.
What changes can I expect to see on my bill?
You will still receive ONE bill from CMP or BHEC. The only difference will be that “Electricity Maine” will show up in place of “Standard Offer Service” on the supply section of your bill. In the case that your account becomes delinquent, you may be contacted directly by Electricity Maine to discuss payment options.
Will I leave CMP or Bangor Hydro if I sign up with Electricity Maine?
No. When you choose Electricity Maine as your electricity supplier, you will remain a customer of CMP or BHEC. We work directly with your utility – we supply the electricity, they deliver it to your home or business.
Who do I call if my power goes out?
You continue to call CMP or BHE if your power goes out or you have any other service issues.
For CMP: 1-800-696-1000
For BHE: 1-800-440-1111
Will the reliability of my electricity be affected if I switch to Electricity Maine?
No. Rest assured that the switch is seamless and you will continue to receive the same reliable service from CMP and BHE. They will continue to deliver your electricity and restore power during outages as normal.
If I am on a plan with CMP or Bangor Hydro, such as a budget plan, payment plan, energy efficient plan, or HEAP, can I still sign up with Electricity Maine?
Yes. If you have one of these arrangements with CMP or BHE, you may still enroll with Electricity Maine and it will not interfere with this arrangement. Please contact us at 1-866-573-2674 for more information and to enroll.
Why do I have two charges on my utility bill?
You may have noticed that there are two charges on your electric bill. One is for “Electricity Delivery” and the other is for “Electricity Supply”. These two charges make up the total due on your bill. CMP and BHE are responsible for the Delivery charges on your bill. Delivery charges cover the cost of maintaining lines and meters, responding to outages and overseeing your account. The Supply charges are the cost of acquiring the actual electricity flowing into your home.
Do I have to sign any type of contract?
Yes, you do need to accept our Terms & Conditions
. If you are enrolling online you will be asked to check a box that states you agree to these terms. If you are enrolling by telephone the customer service representative will answer any questions you may have before you enroll and agree to our terms. We recommend that all customers who wish to enroll with Electricity Maine read our Terms & Conditions
prior to enrolling.
What do you mean by "fixed rates"?
When you enroll with Electricity Maine, your rate is good through the end of the term connected to the rate you have chosen, and will not vary from month to month.
What happens if I move?
If you move you will communicate your account change to CMP or BHE and please request a "Seamless Move". This will ensure you continue with Electricity Maine as your supplier at your new location. In this case, no further action is required by you.
If you are unable to request the "Seamless Move" you will need to contact Electricity Maine to re-enroll your new active account.
Please contact Electricity Maine if you should experience any difficulties with this and we will be happy to help you work this out with the utility (CMP/BHE).
Do you need my email address to sign me up? What if I don't have one?
Yes, in order to complete an online application an email is required. If you do not have an email please call Electricity Maine to complete your enrollment. We use email as our primary means of communication with our customers. Our customers will receive an email notification from us once enrolled and regarding any changes to our Terms & Conditions
as required by the Maine PUC. We do not give out or sell our customers’ email addresses.
Where does the electricity come from?
Electricity generators such as wind, hydro and biomass plants provide electricity to the New England Power Pool (NEPOOL). Electricity Maine purchases electricity through the NEPOOL. For more details on where we get your power, you may go to http://www.nepoolgis.com/
If generate my own electricity with solar panels, wind mills, etc. , can I still be an Electricity Maine customer?
If your account is subject to Net Metering, it requires an additional contract to be signed with Electricity Maine to cover specific arrangement for payment for power purchased in excess of historical account usages at time of enrollment. In addition to these terms, an ACH agreement for automatic drafting of these amounts will be required. This additional agreement must be signed prior to enrollment of your account. Failure to sign this agreement may result in your account’s immediate return to Standard Offer. Please call Electricity Maine at 866-573-2674 to discuss these arrangements.
What if I want to be more green in the choice of my electricity?
Our products always meet or exceed Maine’s Renewable Portfolios Standard (RPS). Please click here
to view the fact sheet for our current Disclosure Label with our projected power source mix. We will continue to strive for innovative solutions to offer our customers ways to make a positive impact on our environment.
How will I know if you change your rate?
Electricity Maine will send out a notification to customers 30-60 days in advance of any rate changes. This will be provided as required by the Maine Public Utilities Commission. Additionally, this information will be posted on our website per the Terms & Conditions.
How do I help the Maine economy by switching to Electricity Maine?
By choosing Electricity Maine you are helping support a Maine based business and creating Maine jobs by keeping your money local. Currently if your electricity supply is Standard Offer Service, your payments are forwarded to an out of state company. Electricity Maine is competing with the Standard Offer by providing competitive fixed rates for CMP and BHE customers on the electricity supply portion of your bill.
Are Electricity Maine's rates lower than the Standard Offer?
It is our goal to always offer rates that are competitive to the Standard Offer rates. We purchase this power on your behalf in advance of your consumption.
Can businesses sign up with Electricity Maine?
Yes, if you are a small non-residential account (SGS) and are paying at a rate higher than 7.98 cents per kWh on the supply portion of your power bill, our program can offer you competitive rates. Please call us at 1-866-573-2674 if you would like some assistance determining what your current rate is. If you are a medium or large non-residential account (MGS or LGS) we may be able to offer you savings as well. In order to determine your potential savings, we will need to review your bill so we can determine if the programs we currently offer fit your needs. Please call us or email us if you would like to schedule a time to review your account.
What is the Winter Reliability Fee?
It is a new tariff that ISO-New England (your electricity grid operator) charges competitive and utility electricity suppliers during the winter to ensure that our grid has enough power during peak demand times when the grid must seek alternative generation sources for electricity besides natural gas. While other retailers may pass this charge through to their customers, it is always included in our electricity supply rates.